Technical Support Coordinator in Nashville, TN at Acadia Healthcare

Date Posted: 7/4/2019

Job Snapshot

Job Description

Overview

Technical Support Coordinator

The Technical Support Coordinator is accountable for remote support of IT Infrastructure for Acadia.  General responsibilities include, but are not limited to providing implementation, maintenance and support for all IT supported client hardware, peripherals and software. This individual is responsible for bringing all escalated issues to a resolution.

Responsibilities

ESSENTIAL FUNCTIONS:

  • Troubleshoot and fix escalated issues effectively and efficiently.
  • Act as a technical lead to provide expertise to team members and to the business.
  • Able to train users, in person and remotely, on basic computer usage
  • Test and validate new hardware and OS for existing business applications
  • Create and administer PC images
  • Manage support requests (AHS)
  • Monitor performance and availability of systems with active and manual tools and processes
  • Interface with associated IT staff.
  • Identify IT related security and safety needs and issues.
  • Support as required IT Team technical and administrative activities.
  • Maintain skills by attending related training and performing research.
  • Evening and weekend off hour activities as required.

Job Requirements

EDUCATION/EXPERIENCE/SKILL REQUIREMENTS:

  • Bachelor’s Degree in Information Technology or equivalent work experience.
  • Minimum 4 years’ experience working in a modern Microsoft systems environment and progressive experience with Network Administration.
  • Knowledge of TCP /IP, DNS, WINS, and DHCP
  • Knowledge of MS Active Directory
  • MCP or higher MS Certification is a plus
  • Servers and Workstation (Server 2003,08,12, XP & Windows 7,10)
  • Knowledge of network cabling and network room build outs.
  • Strong understanding and working knowledge of Active Directory, exchange mailbox administration, DNS, group policies, domain controllers.
  • Must be able to support after hours, weekend and holiday work as required to perform system maintenance functions.