Technical Support Analyst in Franklin, TN at Acadia Healthcare

Date Posted: 7/12/2018

Job Snapshot

Job Description


Technical Support Analyst

The Technical Support Analyst is responsible for oversight of all hands-on activities for IT related projects and tasks at Acadia facilities. General responsibilities include, but are not limited to providing assessments, implementation, maintenance and support for client hardware, peripherals and software.  Implementation, maintenance and support of network switches, routers, and firewalls will be performed at the direction of network team.

  • Complete assessments of IT infrastructure at Acadia facilities and provide recommendations.
  • Review network cabling and provide remediation plans in accordance to AHC IT standards.
  • Oversee cabling vendors to complete on site tasks.
  • Analysis of construction plans to confirm IT Infrastructure needs are met.
  • Act as a liaison between facility leadership and different IT teams including and not limited to Project Management, Network and Telecom.
  • Hardware troubleshooting of PC systems, Laptops, Printers, and other network equipment.
  • Manage escalated requests that come through the AHC ticketing system. (AHS)
  • Maintain skills by attending related training and performing research.
  • Travel and Interface with external and/or internal locations in support of primary duties.

Job Requirements

  • Minimum 3 years’ experience supporting and administering an Avaya IPO phone system.
  • Associate’s Degree in Information Technology or equivalent work experience.
  • Minimum 4 years’ experience working in a modern Microsoft systems environment.
  • Minimum 2 years’ experience with network cabling.
  • Knowledge of TCP /IP, DNS, WINS, and DHCP
  • Knowledge of MS Active Directory
  • Knowledge of network cabling standard and network room build outs.