Strategic Account Manager
West Coast Territory
The Strategic Account Manager (SAM) will be responsible for connecting and building trust within their specified respective Strategic Account partners and associated healthcare communities. They will be positioned as reliable resources for behavioral health treatment partners with knowledge and access to a vast network of facilities and resources, ranging from addiction and co-occurring disorders to trauma, mood/anxiety, disordered eating and complex pain.
The SAM will initiate, maintain and grow new Strategic Accounts for the Treatment Placement Specialists (TPS) Portfolio of Programs and any appropriately correlated facilities in the Acadia network; Strategic Accounts are specified by typically more complex, longer-term partnerships that require multiple company and facility touch points and significant infrastructure and resources to properly service, all while also providing a larger, more consistent volume of appropriate referrals for proper placement in treatment.
Responsibilities5 CORE COMPETENCIES
Interpersonal Aptitude
Has the capacity to genuinely connect, build trust, actively listen and communicate with others while displaying situational flexibility. Efficiently establishes, assesses, manages and adapts to a variety of relationships while effectively building mutually beneficial partnerships.
Results Driven
Motivated to achieve measurable outcomes. Continually evaluates strategies and activities to ensure effectiveness in all aspects of job responsibilities. Is committed to ongoing personal and professional development.
Client and Colleague Focused
Ensures that our client's and colleague's perspectives are the driving force behind business decisions and activities, while ensuring that there is alignment with Acadia Healthcare's Vital Few. Establishes professional credibility by immersing themselves in their respective communities, becoming a trusted resource for colleagues and clients.
Care Management
Locally manages the entire communication process from initial call. This includes setting expectations, troubleshooting and collaborating with treatment team internally and externally to provide comprehensive care coordination; while acting as an internal liaison to foster and enhance patient and referent experience.
Professional Acumen
Ability to make keen judgments and decisions by analyzing business opportunities and anticipating changes in the marketplace. Coordinates resources, chooses appropriate tools and formulates action plans to achieve a detailed vision for the territory. Can develop, articulate and execute specific pre-determined strategies, uncovering opportunities and acting on cues to influence behaviors.
