Intake Advisor in Nashville, TN at Acadia Healthcare

Date Posted: 1/22/2019

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Job Snapshot

Employee Type:

Full-Time
Location:

Nashville, TN
Job Type:

Customer Service - Customer Service
Experience:

At least 1 year(s)
Date Posted:

1/22/2019

Job Description

Overview

Intake Advisor

Intake Advisors assist prospective clients, clinical professionals and family members of prospective clients in the process of seeking treatment for addiction issues or psychological illness.

Responsibilities

ESSENTIAL FUNCTIONS:

Triage calls by understanding callers’ purpose, needs and urgency.
Clearly explain the call process and ensure that caller gets to the right place ASAP.
Monitor call queues to understand ASC activity and how to provide support.
Search the CRM to determine if an inquiry exists for the caller.
Engage caller when no Advisor is available and caller is not comfortable staying on hold.
Make reliable warm transfers to ASC Advisors and program staff, ensuring that the caller gets connected with the right person at the facility.
Personalized response emails to webforms in buckets.
Perform other duties as assigned.

Job Requirements

EDUCATION/EXPERIENCE/SKILL REQUIREMENTS:

Ability to explain common types of treatment modalities and terms used in a treatment setting for substance abuse, mental health treatment, behavior modification and eating disorders (CBT, DBT, 12-Steps, social model, group process etc.).
Knowledge of and/or experience working with process addictions or addictive behaviors including gambling, cutting or other self-harm, compulsive eating or spending, gaming, sexual acting out, etc.
Familiarity with DSM-IV-TR and mental health diagnoses a plus.
BA/BS or equivalent work experience.
Ability to be empathetic and an active listener.
Clear and concise telephone skills.
Two years of clinical experience is preferred.
Previous experience working with the chemically dependent population, eating disorder clients or troubled teens is preferred.
Sales background a plus.