Overview
Intake Advisor
Intake Advisors assist prospective clients, clinical professionals and family members of prospective clients in the process of seeking treatment for addiction issues or psychological illness.
Responsibilities
ESSENTIAL FUNCTIONS:
- Triage calls by understanding callers’ purpose, needs and urgency.
- Clearly explain the call process and ensure that caller gets to the right place ASAP.
- Monitor call queues to understand ASC activity and how to provide support.
- Search the CRM to determine if an inquiry exists for the caller.
- Engage caller when no Advisor is available and caller is not comfortable staying on hold.
- Make reliable warm transfers to ASC Advisors and program staff, ensuring that the caller gets connected with the right person at the facility.
- Personalized response emails to webforms in buckets.
- Perform other duties as assigned.