Intake Advisor in Nashville, TN at Acadia Healthcare

Date Posted: 7/5/2018

Job Snapshot

Job Description

Overview

The Position: The Admissions Support Center (ASC) Intake Advisor plays a central role in helping those in need find behavioral health & addiction treatment at Acadia facilities. In the role, the Intake works in a fast-paced call center environment responding to clinical professionals, prospective clients and their family members seeking treatment for addiction issues and behavioral health. 

Day-to-day, you would handle primarily inbound calls, trying to connect as many people as possible to the right Acadia facility. The ASC is organized into small teams, led by managers and directors who supervise not only a comprehensive initial training, but ongoing training in customer service & behavioral health & addiction industry knowledge. Call quality & performance are carefully monitored and coached.

Prior experience in behavioral health & addiction recovery is a large plus.

 

Why this is a great opportunity: We help thousands of patients a month find life-saving treatment. It is a gratifying position that you know is making a difference. At the Admissions Support Center, it is our responsibility to paint a picture of ‘the light at the end of the tunnel’ to those in the depths of their struggles with addiction or behavioral health needs. The opportunity to work at the Admissions Support Center for Acadia Healthcare is the opportunity to have a guiding hand in a large portion of behavioral healthcare in America.  

For your professional development, this is also a great role. There are growth opportunities inside of the ASC for management positions, or more broadly across Acadia, which employees over 30,000 across the U.S. We are a merit-based company, where advancement opportunities are given based on performance, not solely time-in-job.

The Culture: Acadia Healthcare is the largest behavioral health provider in the United States and one of Fortune's 100 fastest growing companies. This is a culture built on growth and continuous learning. And guess what? We have fun! We know it is the little thoughts / actions / incentives that make someone’s professional life (where they spend 40+ hours a week of their lives) satisfying and enjoyable, and coupled with the training and impact of the work, this is any but a “call center” job.

http://www.acadiahealthcare.com/about/careers/why-work-at-asc

Responsibilities
  • The Admissions Support Center (ASC) Intake Advisor plays a central role in helping those in need find behavioral health & addiction treatment at Acadia facilities.
  • Works in a fast-paced call center environment responding to clinical professionals, prospective clients and their family members seeking treatment for addiction issues and behavioral health. 
  • Handle primarily inbound calls, trying to connect as many people as possible to the right Acadia facility. The ASC is organized into small teams, led by managers and directors who supervise not only a comprehensive initial training, but ongoing training in customer service and behavioral health and addiction industry knowledge.
  • Call quality and performance are carefully monitored and coached.

Job Requirements

  • High school diploma or GED.
  • Intermediate computer skills with excellent typing and data entry skills (minimum of 35 wpm). Proficiency in Microsoft Word or equivalent.
  • Experience in sales, customer service, behavioral health, or call center fields.
  • Prior experience in behavioral health & addiction recovery is a large plus.