Help Desk Analyst in Nashville, TN at Acadia Healthcare

Date Posted: 7/15/2019

Job Snapshot

Job Description


Help Desk Analyst

The Help Desk Analyst provides first response to inquiries and requests for assistance with the organization’s information systems. The Help Desk is the central point of contact for all company related information technology requests. Persons in this position will identify, analyze, troubleshoot and resolve problems with the aim of eliminating recurrences and reducing call volume. The Help Desk Analyst will coordinate with other IT departments to resolve issues as necessary.



  • Respond to calls and email and document each interaction in the help desk ticketing system.
  • Gather information, analyze that information and troubleshoot in the correct direction.
  • Reset passwords in various Information Systems.
  • Troubleshoot Microsoft Windows XP and Windows 7 Professional client computers.
  • Troubleshoot Windows printing issues.
  • Map network drives
  • Troubleshoot email issues on smartphones such as the iPhone, Android and Blackberry.
  • Leverage remote support technologies to resolve complex issues.
  • Upgrade computer components, such as RAM, hard drives, video cards.
  • Contribute to the team by writing knowledge-based articles and publishing them to the KB repository.

Job Requirements


• High school diploma or equivalent; prefer some college.

• Industry certifications such as, MCITP, A+, Net+, MCDST, SSCP, etc.

• Understand basic Windows networking using TCP/IP, DHCP, static IP addressing, Cisco VPN and DNS.

• Some scripting skills, e.g. Visual Basic, MS PowerShell

• Understand Windows O/S imaging technologies.

• Minimum 1-2 years of job-related experience; preferably in an IT Help desk with multiple site locations.

• Working knowledge of various Windows client operating systems

• Advanced computer skills including Microsoft Office; especially Word, Excel, and PowerPoint.

• Must be able to manage multiple tasks/projects simultaneously within inflexible time frames.