Help Desk Analyst in Nashville, TN at Acadia Healthcare

Date Posted: 6/18/2018

Job Snapshot

Job Description

Overview

Position Summary

Acadia Healthcare has an open opportunity for a Help Desk Analyst. The Help Desk Analyst provides first response to inquiries and requests for assistance with the organization’s information systems from our field operations and facilities. The Help Desk is the central point of contact for all company related information technology requests. Persons in this position will identify, analyze, troubleshoot and resolve problems with the aim of eliminating recurrences and reducing call volume. The Help Desk analyst will coordinate with other IT departments to resolve issues as necessary.

This position will be located at our Grassmere Office in Nashville, TN. Shifts will vary

Responsibilities
  • Respond to calls and email and document each interaction in the help desk ticketing system.
  • Gather information, analyze that information and troubleshoot in the correct direction.
  • Reset passwords in various Information Systems.
  • Troubleshoot Microsoft Windows XP and Windows 7 Professional client computers.
  • Troubleshoot Windows printing issues.
  • Map network drives
  • Troubleshoot email issues on smartphones such as the iPhone, Android and Blackberry.
  • Leverage remote support technologies to resolve complex issues.
  • Upgrade computer components, such as RAM, hard drives, video cards.
  • Contribute to the team by writing knowledge-based articles and publishing them to the KB repository.

Job Requirements

  • Minimum 1-2 years of job-related experience in an IT Help desk required. Experience supporting multiple site locations highly preferred.
  • Associates degree or higher preferred
  • Previous experience with a ticketing system highly preferred
  • Outstanding communication and customer service skills required.
  • Industry certifications such as, MCITP, A+, Net+, MCDST, SSCP, etc. a plus
  • Understand basic Windows networking using TCP/IP, DHCP, static IP addressing, Cisco VPN and DNS.
  • Some scripting skills, e.g. Visual Basic, MS PowerShell
  • Understand Windows O/S imaging technologies.