Director of Admissions- Sierra Tucson in Tucson, AZ at Acadia Healthcare

Date Posted: 7/21/2019

Job Snapshot

  • Employee Type:
    Full-Time
  • Location:
    Tucson, AZ
  • Experience:
    At least 10 year(s)
  • Date Posted:
    7/21/2019

Job Description

Overview

Director of Admissions

Our Passion:

We are improving the lives we touch. We need passionate, talented people working together who share our desire to provide the best quality care to our patients.

Our Benefits: 

  • Members of our leadership team will enjoy full benefit eligibility, including Medical, Dental, Vision, 401k matching, company paid group term life insurance, paid vacation and sick time
  • An opportunity for growth that is second to none in the industry.
  • Acadia Healthcare is committed to offering an enviable internal culture and environment that encourages and supports both professional and personal growth that you are proud of.

Your Job as an Director of Admissions:

The Director of Admissions is responsible directing and delivering client-centered admissions services at Sierra Tucson, including handling of client inquiries, converting inquiries to admissions, and ensuring a smooth, efficient admission process for new patients. The Director of Admissions will aid in the development of staff and department processes to ensure effective coordination, communication, and quality of functions. 

Your Responsibilities as a Director of Admissions:

  • Meeting or exceeding the facility's admissions-related performance goals, including ADC, number of admissions, conversion rate, client service productivity and admissions staff engagement.
  • Meeting or exceeding individual admissions-related goals.
  • Building and managing an effective, high performing admissions team.
  • Coaching and developing individual team members to improve their ability to handle and convert inquiry calls.
  • Develop and provide oversite for admissions-related processes, systems, standards, and best practices.
Responsibilities

Build and manage admissions team

  • Build and manage an effective, high-performing intake team.
  • Work to translate facility objectives into specific goals, priorities, and actions for the admissions team.
  • Engage and inspire staff to exceed goals via clear, transparent communication and effective one-on-one and team interactions.
  • Hire and develop new ACs.

Coach admissions staff

  • Coach and develop admissions staff to become more effective in their ability to convert inquiries and provide outstanding customer service.
  • Listen to inquiry calls and review call notes/inquiry records to identify strengths, areas needing improvement and other coaching points.
  • Review admissions staff performance data (e.g. conversion rates, time per call, calls per advisor) to identify areas for improvement.
  • Conduct regular coaching and feedback sessions with admissions staff to improve their ability to handle and close inquiry calls.

Facilitate day to day operations

  • Provide key support in the improvement of admissions-related processes, systems, and reporting.
  • Ensure that daily/weekly/monthly inquiry volume targets are being met; initiate outreach to marketers and the ASC; lead team on conducting outbound calls to referents and call backs on old inquiries; and undertake other actions to help generate inquiries as needed.
  • Monitor admissions staff productivity and performance (e.g. inquiries per staff, conversion rates, time to close) via CRM and make adjustments to processes, schedule and workload to ensure the admissions team is meeting customer service and goals.
  • Use CRM reports and dashboards, and other data, to monitor progress and identify issues needing corrective action.

Continuous Improvement

  • Participate in ST/Acadia initiatives to define standards and best practices and improve admissions capabilities.
  • Regularly analyze inquiry sources data and provide updates to leadership.

Job Requirements

Your Qualifications as a Director of Admissions:

  • Bachelor's degree in healthcare administration or related field.
  • 2-4 years relevant experience in admissions, telephone sales or intake, or other healthcare administration functions.
  • Experience managing a team of 5+ people.
  • Goal and outcome oriented with a high energy level. 
  • Knowledge of sales processes, techniques and tools.
  • Knowledge of financial principles and insurance reimbursement practices.
  • Experience with Salesforce.com (or other CRM application) and Concur
  • Ability to relocate to Tucson, AZ.  IND02