Central Business Office Director in Carlsbad, CA at Acadia Healthcare

Date Posted: 10/19/2019

Job Snapshot

Job Description


Central Business Office Director

Outpatient Services

Acadia’s Comprehensive Treatment Centers (CTC) provide medication assisted outpatient addiction recovery services for those impacted by the disease of opiate and chemical addiction. The coast-to-coast network Comprehensive Treatment Centers is the largest provider of outpatient substance abuse recovery and addiction treatment in the nation.


Reporting to the Assistant Division Centralized Business Office Director, the Centralized Business Office (CBO) Director provides oversight of the daily CBO operations and provides ongoing revenue cycle management and support to Division leadership, including the Division CBO Director and the Division CFO.  

  • Monitors and reports on key metrics such as cash collections, days outstanding, unbilled, denials, etc., in conjunction with the Division CBO Director.
  • Establishes and maintains controls for all cash collected and posted in Patient Accounting system.
  • Maintains effective communication with third party insurance carriers to resolve issues that impede cash flow and detract from patient/member satisfaction.
  • Maintains effective communication with the leadership team to ensure that all third party compliance guidelines are met.
  • Leads and provides operational directives for all Business office activities related to the claims management and collections of the clinics’ receivables and ensures timely, efficient cash collections to support the overall financial goals of the facility.
  • Reviews all statistical reports to monitor trends and determine operational deficiencies and implements corrective action plans as necessary.
  • Participates in new clinic implementations to Acadia/CTC policies and processes and assists in ensuring that Business Office staff are assigned to and engaged in the implementation of billing and collections set up.
  • Maintains knowledge of industry changes and trends.
  • Provides Leadership, support and fosters a team environment. Monitor staff time, schedules, and time off requests
  • Ability to motivate staff in a fast paced, time sensitive environment.
  • Completes accounts receivable reviews and assists with patient accounts that are not meeting Revenue Cycle Key Indicator goals including Cash Collections, AR Days, Bad Debt and Denials.
  • Provides training for all business office staff.  Assists with training in regards to patient demographic, insurance information, eligibility, and denials.
  • Monitor billing and collection processes and implement procedures to ensure timely submission and collections.

Job Requirements

  • Experience working with information technology and proficiency with software packages including Excel.
  • Must have at least 4 years’ progressive successful BOD experience in an outpatient healthcare setting or previous Corporate BOD experience required.
  • Bachelor’s degree. MBA a plus.