Business Office Director in Nashville, TN at Acadia Healthcare

Date Posted: 9/15/2020

Job Snapshot

Job Description


As Nashville continues to struggle with an overwhelming need for mental health care, state officials have approved plans for a new behavioral health facility in the city’s Metro Center area.

The 76-bed hospital, a joint venture from Saint Thomas Health and Acadia Healthcare, is expected to open in 2020. The facility will include 40 adult psychiatric beds, providing inpatient care and substance abuse services, and 36 geriatric psychiatric beds.

Position Summary:

The Business Office Director will report to the CFO and will be responsible for planning, developing, organizing, implementing, evaluating and supervising business office activities including the financial counselling, billing and collections functions for all service lines.

  • Monitor and report on key metrics such as cash collections, days outstanding, unbilled, denials, daily census, etc. in conjunction with the CFO.
  • Establish and maintain controls for all cash collected and posted in patient accounting system.
  • Maintain effective communication with third party insurance carriers to resolve issues that impede cash flow and detract from patient/member satisfaction.
  • Provide staff management to include hiring, development, training, performance management and communication to ensure effective and efficient department operation.
  • Maintain effective communication with the leadership team to ensure that all third-party compliance guidelines are met.
  • Select and monitor outside collection vendors engaged in the collection of facility receivables. Review and balance agency reports to system reports and approve agency invoices.
  • Lead and provide operational directives for all Business office activities related to the claim’s management and collections of the facility receivables and ensure timely, efficient cash collections to support the overall financial goals of the facility.
  • Define and provide the necessary support and leadership to achieve departmental goals and objectives.
  • Review all statistical reports to monitor trends and determine operational deficiencies and implement corrective action plans as necessary.
  • Work closely with Utilization Review and Admissions staff to ensure proper authorization of patient insurance coverage.

Job Requirements

  • Must have at least 5 years’ experience with inpatient billing in a management capacity.
  • HMS and financial counseling experience preferred.
  • Business Degree preferred.
  • Strong management and leadership experience required.