Business Office Director in Memphis, TN at Acadia Healthcare

Date Posted: 12/4/2019

Job Snapshot

Job Description

Overview

Business Office Director

Delta Medical Center is a 243-bed hospital in Memphis, Tennessee. We are conveniently located just 12 miles from downtown Memphis, and five miles from Memphis International Airport. Delta has been proudly serving our community for more than 45 years. 

At Delta, we offer a broad scope of services for adults age 18 and above, with specialized programming available for seniors.

We are prepared to treat men and women who have been struggling with a wide range of mental and behavioral health challenges.

Position Summary:

The Business Office Director will report to the CFO and be responsible for managing all aspects of billing and collecting patient accounts. This position provides direction to business office staff including Financial Counseling, Billing, Collections and Data Entry. Works closely with CFO to achieve facility goals for AR days and Collections.

Responsibilities
  • Monitors and reports on key metrics such as cash collections, days outstanding, unbilled, denials, etc., in conjunction with the CFO.
  • Establishes and maintains controls for all cash collected and posted in Patient Accounting system.
  • Maintains effective communication with third party insurance carriers to resolve issues that impede cash flow and detract from patient/member satisfaction.
  • Maintains effective communication with the leadership team to ensure that all third party compliance guidelines are met.
  • Selects and monitors outside collection vendors engaged in the collection of Hospital receivables. Reviews and balances agency reports to hospital; system reports and approves agency invoices.
  • Leads and provides operational directives for all Business office activities related to the claims management and collections of the hospital’s receivables and ensures timely, efficient cash collections to support the overall financial goals of the facility.
  • Define and provide the necessary support and leadership to achieve departmental goals and objectives.
  • Reviews all statistical reports to monitor trends and determine operational deficiencies and implements corrective action plans as necessary.

Job Requirements

  • Must have at least 4 years’ experience as inpatient business office director or manager.
  • HMS and financial counseling experience preferred.
  • Inpatient experience required.
  • Business Degree preferred.
  • Strong management and leadership experience required.

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