Business Office Director in Memphis, TN at Acadia Healthcare

Date Posted: 11/8/2019

Job Snapshot

Job Description

Overview

Business Office Director

Set quietly and prominently on a cove in suburban Germantown, one of Tennessee’s safest cities, Crestwyn Behavioral Health is a state-of-the-art behavioral health facility that provides care for adolescents, ages 12 to 17, and adults, aged 18 and older, with mental health and substance use disorders. Crestwyn welcomes patients with a covered breezeway and building entry surrounded by trees, fields, and seasonal flora and fauna with plentiful, spacious parking. Our high-end facility is outfitted with safe, comfortable, and bright patient care rooms for respite and courtyard areas for relaxation with a large gymnasium allowing patients opportunities for exercise and recreation. Care at Crestwyn is founded on the principles of excellent care, phenomenal customer service, and an unparalleled commitment to our patients, staff, physicians, and community. Our vision is to be recognized as a leading behavioral health hospital. We strive to be known for our understanding of and sensitivity to our patients and their families; appreciation and practical integrated application of the most current practices of psychotherapy, psychodynamic clinical care, and psychoeducation; and engagement and cooperation with persons and organizations working together for the benefit of our patients and our community.

Position Summary:

The Business Office Director will report to the CFO and be responsible for managing all aspects of billing and collecting patient accounts. This position provides direction to business office staff including Financial Counseling, Billing, Collections and Data Entry. Works closely with CFO to achieve facility goals for AR days and Collections.

Responsibilities
  • Monitors and reports on key metrics such as cash collections, days outstanding, unbilled, denials, etc., in conjunction with the CFO.
  • Establishes and maintains controls for all cash collected and posted in Patient Accounting system.
  • Maintains effective communication with third party insurance carriers to resolve issues that impede cash flow and detract from patient/member satisfaction.
  • Maintains effective communication with the leadership team to ensure that all third party compliance guidelines are met.
  • Selects and monitors outside collection vendors engaged in the collection of Hospital receivables. Reviews and balances agency reports to hospital; system reports and approves agency invoices.
  • Leads and provides operational directives for all Business office activities related to the claims management and collections of the hospital’s receivables and ensures timely, efficient cash collections to support the overall financial goals of the facility.
  • Define and provide the necessary support and leadership to achieve departmental goals and objectives.
  • Reviews all statistical reports to monitor trends and determine operational deficiencies and implements corrective action plans as necessary.

Job Requirements

  • Must have at least 4 years’ experience as inpatient business office director or manager.
  • HMS and financial counseling experience preferred.
  • Inpatient experience required.
  • Business Degree preferred.
  • Strong management and leadership experience required.

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