Admissions Support Center Manager in Nashville, TN at Acadia Healthcare

Date Posted: 11/20/2020

Job Snapshot

Job Description


Our Team:

Acadia Healthcare is the largest behavioral health provider in the United States and one of Fortune's 100 fastest growing companies. This is a culture built on growth and continuous learning. We have the rewarding responsibility to paint a picture of ‘the light at the end of the tunnel’ to those in the depths of their struggles with chemical dependency and mental illness. This is an opportunity to have a guiding hand in a large portion of behavioral healthcare in America. And guess what? We have fun! We know it is the little thoughts/actions/incentives that make someone’s professional life (where they spend 40+ hours a week of their lives) satisfying and enjoyable.

Our Benefits: 

  • Medical, dental, and vision insurance
  • Acadia Healthcare 401(k) plan
  • Paid vacation and sick time
  • Opportunity for growth that is second to none in the industry 

Your Job as an Admissions Support Center Manager:

The Admissions Support Center (ASC) Manager plays a central role in helping those in need find behavioral health & addiction treatment at Acadia facilities. In the role, the Manager oversees a team of 10 to 15 Intake Advisors, with key responsibilities centered on training and coaching the team to achieve target admission goals, monitoring call quality & performance, and assisting ASC Directors & leadership with streamlining operational processes. The successful candidate brings experience from an admissions team / call center in behavioral health & addiction (preferred) or more broadly healthcare, Knowledge of the industry is a strong plus.

Your Skills and

Job Requirements

as an Admissions Support Center Manager:

  • 2+ years of direct supervisory experience in admissions team or call center environment.
  • 1+ years of Sales training/coaching experience highly preferred
  • Behavioral Health or healthcare background strongly preferred.
  • Demonstrated ability to manage by conversion rates & goals.
  • Knowledge of behavioral health & addiction treatment is a plus.
  • Proficient computer skills in Salesforce, Microsoft Excel, and Microsoft Word with the ability to troubleshoot day to day issues and determine resolutions or escalation.
  • Ability to work professionally with sensitive, proprietary data and information while maintain confidentiality.
  • Excellent interpersonal skills by listening and responding to team members as well as prospective clients, their family members, and clinical professionals.
  • Must be able to manage multiple tasks/projects simultaneously. Ability to adapt to frequents priority changes and demonstrate good time management skills.
  • Capable of working with and enforcing established policies, procedures, and practices prescribed by the organization.
  • Ability to motivate and encourage high performing team to exceed their admission goals and call center metrics.
  • Effectively communicate to team members individually and in group meetings to ensure company and department goals are met as well as facilitate trainings to further develop current workforce skills.
  • Flexibility in work schedule needed as we are open 24/7, 365 days a year to assist our clients.
  • English sufficient to communicate clearly and accurately with clients over the phone. Bi-lingual Spanish is a plus.