IT Director - Applications in Franklin, TN at Acadia Healthcare

Date Posted: 6/24/2022

Job Snapshot

  • Employee Type:
    Full-Time
  • Location:
    Franklin, TN
  • Job Type:
  • Date Posted:
    6/24/2022

Job Description

Overview

PURPOSE STATEMENT:

The Director of IT Application Systems oversees and leads the strategy, development, implementation and on-going administration of assigned Application Systems for Acadia’s corporate office and remote facilities.

Provides strategic leadership for implementing new and improved processes and procedures.  Guides teams and works with the CIO and Senior Management to set objectives for maximizing efficiencies in the use of the Application Systems provided to Acadia System Stakeholders.  This position will be a leader, excellent communicator, and have demonstrable expertise in project management.   Responsible for planning, implementation, system functionality, of application systems including integration and maintenance. 

ESSENTIAL FUNCTIONS:

  1. Directs the Application Systems team in the deployment and support process of the Application for all Acadia facilities.
  2. Researches costs for development, implementation, upgrades and maintenance of systems as needed.
  3. Directs the Applications Staff in providing ongoing support for the system users and defines acceptable metrics for meeting the users Service Levels.
  4. Develops detailed documentation of processes in a checklist format for all Application Deployment Tasks by preparing various documentation including project reports, process and user manuals, presentations, strategic and technical plans and other related information on assigned application analysis.
  5. Collaborates with Acadia Operations, Acadia Internal Audit to define and maintain Standard Files in the Application to ensure consistent reporting. 
  6. Ensures our process and controls for system and user security meet the defined requirements of company policy, Sarbanes Oxley and any privacy regulations instituted for the Application.
  7. Manages system update process reviewing, testing and documenting all updates/releases and approving them to be submitted to Change Control for Review.  .
  8. Meets with vendor(s) to address support/software issues, status of user enhancement requests submitted and upcoming releases.  Escalates issues as appropriate to Operations Team and CIO.
  9. Provide leadership and direction to all staff in accordance with IT Department leadership.
  10. Ensure all departmental objectives are met.
  11. Drives the creation of department goals, standard operating procedures, and new processes.
  12. Review all current processes and procedures, Develops and leads process improvement initiatives.
  13. Ensure department is in alignment with the IT mission statement.
  14. Work with project management to ensure the projects meet the established scope, timeline and budget.
  15. Oversee staffing, including recruitment, supervision, scheduling, development and performance management.
  16. Establish key performance indicators and service level agreements for continually improving the performance of the team.
  17. Ensure customer focus and satisfaction among the internal team. Acts as a customer advocate, frequently communicating with customers and managing customer expectations.
  18. Engage and consult with senior leaders to align with strategic business goals and technical initiatives.
  19. Establish credibility and maintain strong working relationships with technical and non-technical teams involved with information technology matters including Legal, Operations, Risk, Internal Audit, etc.
  20. Communicate effectively and professionally in all forms of communication with internal and external teams/customers.

OTHER FUNCTIONS:

  • Performs other duties as assigned.

STANDARD EXPECTATIONS:

  • Complies with organizational policies, procedures, performance improvement initiatives and maintains organizational and industry policies regarding confidentiality.
  • Communicate clearly and effectively to person(s) receiving services and their family members, guests and other members of the health care team.
  • Develops constructive and cooperative working relationships with others and maintains them over time.
  • Encourages and builds mutual trust, respect and cooperation among team members.
  • Maintains regular and predictable attendance.
  • Passion for staff mentorship and growth
  • Self-starter with exceptional leadership skills

EDUCATION/EXPERIENCE/SKILL REQUIREMENTS:

  • Bachelor’s degree or equivalent experience.
  • Minimum 10 years of job-related Application System experience; preferably in healthcare industry.
  • Strong Applications and technical background that encompasses both the user and support experience.
  • Minimum of 5 years supervisory experience specifically on a EMR implementation team.
  • Experience managing multi-facility, enterprise EMR platform.
  • Experience managing application development/change management
  • Proven problem solving skills and ability to think creatively and logically; to communicate issues effectively.
  • Possess good verbal and written communication skills and the ability to interact professionally with a diverse group, executives, managers, and subject matter experts.
  • Knowledge of business development, strategic planning, tactical implementation and creation of business partnerships.
  • Excellent interpersonal skills including the ability to interact effectively and professionally with individuals at all levels; both internal and external.
  • Exercises sound judgment in responding to inquiries; understands when to route inquiries to next level.
  • Self-motivated with strong organizational skills and superior attention to detail.
  • Must be able to manage multiple tasks/projects simultaneously within inflexible time frames.  Ability to adapt to frequent priority changes.
  • Capable of working within established policies, procedures and practices prescribed by the organization.
  • English sufficient to provide and receive instructions/directions
  • Clear and concise oral and written communication skills
  • Experience and understanding of behavioral healthcare clinical processes and regulations a plus
  • Experience communicating with C-suite level executives a plus
  • Experience building and managing project governance a plus

LICENSES/DESIGNATIONS/CERTIFICATIONS:

  • Not Applicable

SUPERVISORY REQUIREMENTS:

Supervises a team of employees

 

While this job description is intended to be an accurate reflection of the requirements of the job, management reserves the right to add or remove duties from particular jobs when circumstances
(e.g. emergencies, changes in workload, rush jobs or technological developments) dictate.